FAQ
ABOUT & SERVICES
DO I NEED AN APPOINTMENT TO VISIT YOUR SHOWROOM / STORE?
No appointment is required to visit our showroom.
Our store is located at 57 Orchard Street on New York City's Lower East Side, where you can explore our current collections and experience our working studio.
If you are interested in discussing a custom piece, please contact us in advance so we can better assist you.
CAN I HAVE A CUSTOM PIECE CREATED?
Yes.
We offer custom pieces for clients interested in creating a one-of-a-kind piece.
Please contact us with your ideas, and our team will guide you through the process.
PRODUCT INFORMATION
HOW ARE YOUR PIECES MADE?
Our jewelry, neckwear, and accessories are developed, designed, and created in our Lower East Side studio in New York City.
Our pieces are handmade by our team using solid sterling silver, 18k gold, and ethically sourced gemstones.
HOW DO I CARE FOR MY PIECE?
You can find detailed care instructions on each product page, including recommendations for cleaning, storage, and maintaining your jewelry.
IS IT POSSIBLE TO CUSTOMIZE AN EXISTING PIECE?
Yes, select pieces may be adjusted or customized depending on the design.
Please contact us with your request, and our team will guide you through what is possible.
WHAT'S MY RING SIZE?
Rings come in sizes 4-13.
All of our rings can be made in custom sizing.
The best way to determine your ring size is to visit our store for professional sizing.
DO YOU OFFER REPAIRS OR RESIZING?
Yes, we do.
We access repairs on a case-by-case basis, and it is our desire to take care of our clients to the best of our ability.
We typically perform most necessary repairs at limited or no cost.
Please contact us with your order information and details about the repair needed.
DO YOU OFFER ENGRAVING SERVICES?
Please contact us if you are interested in engraving. We are able to offer engraving on select pieces.
DO YOU ACCEPT RETURNS?
All exchanges and refunds should take place within 30 days of purchase. Items must be returned in their original condition.
All sales for custom work are final and cannot be refunded, returned, or exchanged. However, we are flexible with adjustments whenever possible, and requests are reviewed on a case-by-case basis.
TRACKING & SHIPPING
HOW LONG DOES PRODUCTION TAKE?
Production times vary depending on the piece, but typically 7-10 days.
Ready-to-ship items are processed according to availability.
Custom pieces or pieces requiring custom sizing may require additional production time.
If you have any questions about your order, please contact us.
WHEN WILL I RECEIVE TRACKING INFORMATION?
You will receive your tracking information by email within 24 hours after your packages leaves our studio.
CAN I PICK UP MY ORDER?
Yes, at the checkout you can choose "Pick Up In Store" and you can pick your order up after you receive a confirmation mail after 2-4 days.
CAN I RUSH MY ORDER?
Depending on your location, we are able to offer Express and Overnight shipping options.
Please contact us before placing your order so we will do our best to accommodate expedited requests whenever possible.
